Terms of Service

1. Acceptance of Terms

By accessing and using VividKnowledge.com ("the Website"), you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, you should not use this website.

2. Service Overview

Vivid Knowledge provides products through a print-on-demand service. All products are produced and shipped by third-party vendors. Payments are processed via PayPal. Vivid Knowledge is not directly responsible for the manufacturing, shipping, or payment handling processes but facilitates the ordering process.

3. Third-Party Services

We rely on third-party services for production, printing and shipping, and PayPal for payment processing. By using our website, you acknowledge and agree to the usage of these third party providers, to include your contact and shipping information being utilized strictly for the fulfillment of your order.

4. Ordering and Fulfillment

All orders are subject to availability and confirmation of payment.
After placing an order, it is automatically forwarded along with necessary shipping information to our print-on-demand provider for production.
Orders may take 2 to 5 business days to be processed, produced, and shipped.
Once an order is placed, changes or cancellations are not guaranteed, as orders may begin production immediately.

5. Shipping and Delivery

Shipping times may vary depending on the destination. Estimated delivery times are provided by our third-party service provider and are subject to change due to factors beyond our control.
VividKnowledge.com is not responsible for delays or issues related to shipping once the product is handed over to the carrier.
International customers are responsible for any customs fees or taxes imposed by their local government.

6. Returns and Refunds

As our products are made to order, all sales are final.
Refunds or exchanges are only offered for defective or damaged products. If you receive a defective item, please contact us through our website within 14 days of receiving the order, and we will assist you in resolving the issue.
Shipping fees (if charged) are non-refundable unless the return is due to our error or the product is defective.

7. Pricing and Payment

All prices are listed in USD and are subject to change without notice.
Payment is processed through PayPal at the time of purchase. Your personal payment information is handled securely by PayPal, and VividKnowledge.com does not store any payment information.

8. Intellectual Property

All designs, logos, and content on the Website are the intellectual property of VividKnowledge.com and are protected by copyright laws. Unauthorized use, reproduction, or distribution of any content is prohibited without explicit permission.

9. Customer Information

We collect and store customer contact information (e.g., name, shipping address, email) for the purpose of fulfilling orders and providing customer support.
We do not sell, share, or disclose personal information to third parties, except as necessary to fulfill orders or comply with legal obligations.

10. Limitation of Liability

Vivid Knowledge is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or services.
We are not liable for any damages or issues caused by third-party providers or PayPal. Any claims regarding product quality, shipping delays, or defects can be directed to VividKowledge.com and we will make every effort to get the issue resolved with your best interest on mind.

11. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of the new terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of The United States, without regard to its conflict of law principles.

13. Contact Information

For questions or concerns regarding these Terms of Service, please contact us.